Policies

Welcome

Welcome to Juko Designs, we make all our weaving kits, variety yarn hanks and craft totes in our studio in Mirfield, West Yorkshire UK.

We take great care designing and making all our products and we hope that you will enjoy using them.

More information about us can be found on:

www.jukodesigns.co.uk

www.facebook.com/jukodesigns

Payment

Payment can be made through Paypal and Etsy Direct Checkout using credit and debit cards.

Payments must be made within 3 days of ordering.

You have up to 14 days from the date of ordering to cancel the order even if the order has been posted.

Please note this does not apply to bespoke orders or downloads.

Shipping

We will confirm receipt of your order by email.

We aim to ship items within 3 working days of receiving payment.

If this is not possible we will inform you by email so you may cancel if you so wish.

Occasionally when we are at shows our delivery times have to change but we put a note on our Etsy shop front page to this effect.

In the UK we will use First Class post which aims to deliver within 1-3 working day.

For overseas orders we will use Airmail which aims to deliver to Europe in 3-5 days and the rest of the world in 5-7 days.

All delivery estimates are by Royal Mail and unfortunately are out of our control.

Delays at customs can add a further delay to overseas mail.

If you require recorded delivery, special delivery or insurance for the item please email/ convo us and we can inform you of the cost and send a revised invoice.

Please note buyers are responsible for any and all duties and custom charges that may be incurred.

Refunds and Exchanges

You are entitled to return the product within 14 days of receipt.

We will refund the total cost of the product including the outward postage.

However you will be liable for the return postage.

The items must be returned unused and in mint condition with all its packaging.

On receipt of the goods we will arrange a full refund excluding your return postage.

If the item is faulty please inform us within 14 days of receipt.

We will organise with you for it to be returned at our expense.

We will fully refund the purchase price and outward postage.
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Alternatively we can send you a replacement at our expense.

Additional Policies and FAQs

Please note all our items are under copyright.

Images may not be used (except for Pinterest) without prior agreement of Juko Designs.

Every effort is taken to ensure that the images are an accurate representation of our products however please note that colours may vary slightly due to differences in the viewing screen.

Our items are available for wholesale, please contact us further details.

Seller Information

Juko Designs,

Studio 5, 51-53 Huddersfield Road, Mirfield, West Yorkshire. WF14 8AB